Tuesday, 16 September 2014

ILM First Line Management course

We have places available for learners to take part in an ILM First Line Management which is starting in Oban in November. The course consists of 30 hours of classroom based learning and applications will be considered from all CalMac employees either living or working in the Highlands and Islands.
The following is the course content.
Solving problems and making decisions   

·     Understand how to describe a problem, its nature, scope and impact. Learn how to gather and interpret information that will let you identify possible solutions to a problem. Discover how to make a decision as to the best solution.
Consider how to plan the implementation and communication of this decision. Explore monitoring and review techniques that can be used to gauge the effectiveness of a solution.

Understand Customer Service standards and requirements  

·     Discover how to identify external, internal and potential customers, and how to identify the needs of both external and internal customers. Learn how to care for the customer and how to maintain customer care standards, as well as how to maintain effective customer relationships. Consider the rights of customers and the responsibilities of organisations towards them.

Developing yourself and others

·      Learn how to identify development needs, and how to develop self and others to achieve organisational objectives.

The expected objectives for learners are:

·       Gain a range of key management skills and put them into
practice in their own role

·       Build their leadership capabilities – motivate and engage
teams, manage relationships confidently

·      Develop your leadership and management skills using
their own knowledge, values and motivations.

This course is open to all CalMac employees either living or working in the Highlands and Islands and is also open to all employees regardless of trade union membership.

If you would like to apply to take part in this course or you require any further information on this course or any other learning opportunities please contact us using the following details.

Tel No.  07814022347
Email.   d.henderson@rmt.org.uk